EGH Support Services

Consolidated Subscriber and Service Administration

About EGH

Technologies
& Solutions

TelSA Product
Suite

Support
Services

Partnering
with EGH

EGH Support Services

EGH offers a comprehensive range of support services. Standard EGH maintenance and support includes access to EGH technical support 15 hours per day, five days per week, 8:30 AM to 11:30 PM Eastern Time. EGH also offers premium support options, including full 24 x 7 coverage.

EGH does not outsource our customer support operation. Calls are answered by knowledgeable technical support staff who typically have years' of experience with our products and always have direct access to our developers. Support issues are therefore addressed quickly and efficiently.

EGH offers an array of on-site training programs for new customers. Our approach to TelSA training is based on our experience with the various types of personnel in our customers' organizations. Training modules target the needs of specific classes of users, e.g. operators, clerks or managers. Our customers usually prefer that we deliver training sessions during the days prior and following system installation.